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Ministry Placement System

We speak often of the great commandment (Matthew 22:37), and the great commission (Matthew 28:19-20) but there is also the great charge given by Peter.

I Peter 4:10 says, “Just as each one has received a gift, use it to serve others, as good stewards of the varied grace of God.”  This great charge must be the goal of every church regardless of its size. The goal is to involve every believer in ministry by using their gifts to serve others.  The truth is that saved people are supposed to serve people and willingly sacrifice for others.

Dynamic Church Planting International training says, “Every believer should be serving in their local church based on the Bible’s teachings about spiritual gifts. 
Peter says that everyone’s spiritual gift should be used to serve others. This is a means of imparting God’s grace to people. 
Paul lists seven different spiritual gifts. Concerning each it says, ‘let him use it: according to the grace given him.’ and ’let him use it in proportion to his faith.’  So, God’s design for the church is that it be led by leaders, taught by teachers, and administrated by administrators, etc.”

DCPI continues, “You must develop a system of inviting, observing, orienting, scheduling, equipping, developing and celebrating those who use their spiritual gifts in the church. 
As a church grows and attracts new believers, pastors must teach about: the importance of service, the priesthood of all believers (1 Peter 2:9), and the nature and purpose of spiritual gifts. 
The process of placing people into ministry can be quite simple. This is a key component of a discipleship process.”  The church has enough spectators and must continue to provide opportunities to serve.

Here are some ways to enlist volunteersand you can begin by listing ministry needs and sharing them with your people.

  1. onsider publishing a list of serving opportunities and spiritual gifts. 
You could also preach a series of messages about serving and spiritual gifts.  Then develop a way to invite people to sign up for a ministry that appeals to them. 
Consider offering a class about spiritual gifts and giveeach student a spiritual gifts test to help them discern where they might best be able to be a blessing to their church.
  2. Pray just like Jesus instructed us in Luke 10:2, “The harvest is plentiful, but the laborers are few. Therefore pray earnestly to the Lord of the harvest to send out laborers into his harvest.”  Your first prayer should be, “Lord, who should I invite to serve in this particular area?” Before you approach someone about serving, ask God to prepare their heart and purify your motives. Your invitation should be based on a desire to see people find a fulfilling role in your church. You are inviting them to fulfill God’s agenda and purpose in their lives.
  3. Look for people who seem to be a perfect fit for a specific need. Identify a need and then as you pray look for the right person to invite to meet that need.  You desire to find the right person serving in the right place, in the right way, and at the right time.  Look for people who are not currently serving and you believe might be interested in that particular area.  Offer them an opportunity to observe before they have to commit to a ministry team. See this “first serve” as a way for them to kick the tires and see if this is a ministry fit for them.
  4. Cast vision for the importance of different ministries by emphasizing the benefits of their service.
Show them how their ministry will benefit the recipients of it and how their service will benefit the whole church.  Also, show them how their ministry will benefit them by being a blessing to them andhow their ministry will delight God.  Offer them an opportunity to observe.  Find ways people can observe a ministry before they commit to a ministry team and make sure they have a good time when they do check it out.
  5. You will want to debrief their experience within 48 hours. Once you have invited them, arrange for the potential volunteer to accompany one of the most enthusiastic and best members of that particular ministry team. First impressions last! You want the potential volunteer to have a good time so they will want to join the team. Discuss how they think the experience went.  Give the new volunteer a short-term commitment initially (for three months or so) to ensure that the commitment is doable.
  6. Do background checks and provide for them an orientation.  Make sure you use a service that will provide background checks with official documentation. 
Barnabas vouched for Saul (who later became the Apostle Paul) when he wanted to join the church in Jerusalem. (Acts 9:26, 27) 
The twelve apostles instructed the church to choose “seven men of good repute.” (Acts 6:3)  If they will be serving with children in any capacity this is especially important.  Do not over look this important step in the ministry placement system.
  7. Remember that all people who volunteer should have an orientation. They should never be thrown into the ministry unprepared. Ideally, new volunteers will be given good job descriptions. Those will include what is expected of them: when, where, for how long, etc. The orientation should also include the ministry’s purpose and values. People are waiting on someone to ask them to help. Most people want to do a good work and that is why you must develop a system that shows how to ask, when to ask, and who should ask.

A great big thank you to Dynamic Planting International and their training materials New Church Dynamics from which this article was adapted.  This training is worth attending for any size church and will be offered May 21-23 at the BMA of Texas offices in Waxahachie, TX.  If interested in attending let me know!

Assimilation System: NEXT STEPS

Assimilation focuses on connecting with guests and newcomers. The overarching goal of assimilation is to help unbelievers become functioning followers of Jesus Christ. It is having a system that helps people become increasingly connected to Jesus and His church. We must seek to help people make various connection points such as classes, ministry opportunities, small groups, friendships, discipleship opportunities, and other relationships. The blessing of church systems is developing clear next steps so that you will assimilate people that you might otherwise not connect with and possibly even lose.

All of your systems need constant attention. Entropy will naturally set in as time goes on and they will need to be reenergized. Most systems need a new dose of energy every three to five years through some restructuring. Also, new ideas and new team members are good to give fresh and creative ideas. Attend a conference, read a book, or talk to another church about how they assimilate and connect with their guests. Always remain flexible and ready to make changes that will put new energy into your systems.

Dynamic Church Planting International describes these steps as demonstrating to first time guests that you want them to become second time guests. Demonstrating to second time guests that you want them to become third time guests. Demonstrating to third time guests that you want them to become regular attenders and then demonstrating to regular attenders that you want them to become fully functioning members. It is developing a systematic approach that will increase guest retention and connect newcomers into your discipleship process.

Last week’s article on assimilation focused on first impressions, which are very important, but you must think through the next steps.

  • Do you have a plan, a system, in place to focus on follow up after the initial connections?
  • How will you communicate to your guests what those next steps are?
  • How will you or will you get their contact information?
  • If you do get their contact information, how and who will follow up on them?
  • Do you have a card for them to fill out or a welcome center where they can receive a packet and/or gift for attending?

1.  Realize that if they do give you their information they will expect you to get in contact with them. Consider sending an email, a personal note, and giving them a call over the next week. It is best to connect with them within 48 hours and let them know how thankful and honored you are that they came. You can also send a letter from the church letting them know you are praying for them and desire to be a blessing to them and their family. In the first week you can touch them three or four ways through email, texting, a letter, and or a call.

2.  Consider giving their contact information to your small group leaders and/or your small group leaders. If you have multiple groups allow all of them to reach out to them inviting them into their group. It speaks volumes to guests that there are several options. Even if you only have one class or group be sure they reach out to the guests and invite to be a part of their group.

3.  Invite them to a newcomer’s meal. If you are having guests on a regular basis plan a time to invite all of them and be prepared to share the vision statement of your church, the discipleship pathway you have, and how they can become more involved. Be ready to answer any questions they might have. You do not have a big group but can train couples to take guests out to lunch and accomplish this on a more personal level. This can be a time to find out where they are spiritually in their walk with Christ or if they are even a believer yet.

If you are able to offer a luncheon Dynamic Church Planting International offers these suggestions, “Churches should consider a monthly mechanism that allows newcomers to get to know the pastor and other church leaders. Some churches hold this in the pastor’s home. Others do it at the church property or some other location. It usually includes food, often an entire meal. New guests are greeted, asked to sign-in, and given a nametag as they enter the area.”

“One place setting at each table says, “Reserved for Host.” A long-term volunteer or staff member will sit there and get to know everyone. Place information request sheets at each table. The table hosts encourage guests to use them. The hosts should also encourage guests to sign up for a class on basic Christianity. Between the meal and desert, one of the pastors gets up and talks for 3 or 4 minutes about the church’s history, introduces the staff, and encourages everyone to attend an Introduction to Christianity class.”

4.  Decide how you will handle membership and if you will require them to attend a membership class. The length and depth is up to you but there are five basic areas that are good to be covered including salvation, the ordinances, doctrine, what they can expect from your church, and what your church expects from them. This is a time to head off a lot of misunderstandings upfront because they are joining you, not the opposite. Someone has said it well, “The best time to lose a bad church member is before they join.”

5.  And most importantly, find out what works for you in your context. There are a lot of different ways to reach out and follow up on your guests. Think it through and be creative. There will be many ideas that you might want to implement but are not able to, yet. That is ok. The solution is to do what you can at your current size, ability, and stage of development. Do not focus on what you cannot do. Focus on what you can do and do it!

Assimilation System


Every church needs to take a hard look at developing systems that enable them to be more effective in caring for the people God has given them while remaining focused on reaching those who are far from God. There is no system where this truth is more important then in the area of assimilation. This is where you develop a clear process of next steps that help and enable unbelievers to become fully functioning followers of Jesus. How will you or will you follow up on the first time guest? Do you have a plan to help a first time guest to attend again?

It has been well said, “When we lose our why we lose our way!” If your church forgets that you exist to welcome sinners then you will lose your primary purpose for being there. It is natural to begin overly focusing on maintaining and servicing what is already there while ignoring Jesus’ call to seek and to save those who are lost. The older your church is the easier it becomes to drift from its mission. Are you a welcoming church? Are you friendly to those who decide to visit or are you only friendly to those who are already there?

Dynamic Church Planting International says this, “When a person visits your church for the first time, they are a gift from God. Likely, someone prayed diligently for this to happen. God himself has probably been tugging at them to attend. What did Jesus do with sinners who came to learn about spiritual truth? He welcomed them warmly. The ones who opposed truth-seeking sinners were the self-righteous religious leaders. Share with them what a wonderful gift it is to welcome sinners. Some church members will be tempted to act like the Pharisees.”

In U-Turn Church the authors say, “The gravitational pull of the church naturally pulls us inward, toward each other. If we are going to move outward toward those who are lost, it will take more energy than most of us dream.” Many church members are focused on their personal needs and their family’s needs. New people can be seen as a potential threat to their power and/or position. Assimilation is warmly welcoming those who come to our churches. You want to do all you can to help them to be touched by God and have the desire to return.

Those who attend your church can be described in four categories.

  1. Those who visit and are looking for something to connect with.
  2. Those who are beginning to take the necessary baby steps required to follow Christ.
  3. Those who have developed into mature disciples and are serving others. The reality is that once you begin to grow in your personal walk with Jesus, serving is the natural by-product.
  4. The ones who think they are mature but are unengaged and serving no one. This must be challenged the most!

As we focus on the first group (guests and seekers) you must develop a clear system of showing them how glad you are they came. They are not looking for a friendly church as much as they are looking for friends. What will you do with them when they do come? God has been working on their hearts and through people in their lives to get them there, so don’t blow it. Have a system that welcomes them and follows up on them because your desire should be for a first time guest to become a second time guest. What clear path do you have to reach out to them?

If your church forgets why you are there then you will begin to lose your passion and zeal for the unbeliever and those who are far from God. How can you tell that is happening? It did not happen overnight but occurred slowly and quietly. No one can really point to a specific time or day when you were overly focused on those inside the church and unconcerned about those outside. Somewhere along the way you naturally began to focus on maintaining and serving everyone that was already there. Internal ministries tend to overwhelm outward mission.

Follow-up is crucial but just as important is how they are received when they arrive.

  • Are there greeters ready to welcome them and show them where they need to go?
  • Do you have people in the parking lot to help them in that process? Train and empower your people to realize that they should all be welcoming hosts and hostesses. Train them to welcome guests into your church the same way they would welcome them into their homes. Tell them to always be on the outlook for someone they do not know, introduce themself, and engage them in conversation.
  • Are you creating a positive first impression? Some guests determine if they will ever come back in the first three, seven, or fifteen minutes. By then they will been either been greeted or not, lost in the building or guided to where they need to go, and have sensed whether people are truly glad they have come. The one thing that has not happened yet is the sermon, which has not even been preached. Some seem to discourage thinking about this and say we should not worry so much about first impressions but what happened to “given to hospitality?” Jesus welcomed sinners.

First impressions should never be left to chance.

Every leader and greeter should know how to make people feel welcomed. Be looking for those you do not recognize and make sure you introduce yourself to them and tell them how glad you are they came. Every aspect of the facility should be viewed through the lens of a first time guest. It has taken an unbelievable amount of courage to come into an environment that is completely foreign and uncomfortable to them. Do your best to make sure everyone is friendly, the place is clean, and they know they are loved.

Welcoming Guests

Welcome

There has been much discussion and disagreement about welcoming those outside the church into “our” services. The “seeker” service was especially attacked and now many seem to be on the “consumer” bandwagon. While there can certainly be a lot of disagreement about how all of these things should look, it seems there ought to be more common ground based on the church’s purpose rather than focusing on debating the minor details. Here are a few things to ponder as you decide whom you will welcome as guests and how you will welcome them.

  1. All must be welcomed. We need genuine and authentic churches that realize that all of us are broken and desperately need to be fixed. Adrian Rodgers said, “We are not a showcase for sinners but rather a hospital for sinners.” If not careful, even if unintentional, we can give the air of the Pharisee in Luke 18, “God, I thank you that I’m not like other people…” Then he begins listing all of “their” sins. Several churches advertise that they are a church for people with hurts, habits, and hang-ups! Shouldn’t we all?                                                               One of our church plants states it this way in their core values, “Everybody belongs—people of every color, shape, personality, and story. We believe the church ought to be a home for people of every age, ethnicity, and socio-economic background. We ought to be able to befriend and do life with people who are unique and different than we are.” If our doors are not open for all to attend then we must ask ourselves why our doors are open at all? Luke 14:23, “Go out into the highways and lanes and make them come in, so that my house may be filled.”
  2. Guests should be honored as special. The members and the regulars should treat them as the special guests that they are. If they want our seat, they can have it. If they want our parking space, they are welcome to it. If they want on the end of the row, more power to them. We want to greet them with more than a smile and a handshake. We think more highly of them than we think of ourselves as the scripture teaches. We want them to know that they loved and we are going to role out the red carpet treatment for them.                                                  We know that in God’s word we are commanded to love our neighbors as ourselves. We also are told that we are to recognize and consider others as more important than ourselves. If we are not careful we can begin to feel entitled because of how long we have been a member and believe that gives us certain membership rights. Listen to what Paul says in Rom. 9:3, “For I could wish to be cursed and cut off from the Messiah for the benefit of my brothers, my own flesh and blood.” Certainly we can give up a few of our fringe benefits for our guests.
  3. Let them know that Jesus loves them and so do you! People are longing to know that they are loved and cared for by others. They seem to know that they are not living their lives in a way acceptable to God without us even telling them. Many times I have been told, “You don’t want me coming there, the roof will cave in!” It didn’t! “Your church doesn’t want somebody like me coming there!” Yes, we do because all of us are broken and all of us need God. Another core value of the church plant mentioned above is, “We will do whatever it takes, short of sin, to bring more people to Jesus.”                                                                                                                                                                                     People are looking for others who genuinely care for them regardless of whether they are in agreement and for those who will love them even when they challenge what we believe and stand for. Regardless of how they dress or look we want to build a bridge to them so that they might realize how much God really does love them. Someone has said, “If you are going to be a bridge, you have to be willing to get walked on!” We need to help others not expecting anything in return. We welcome our guests desiring to help them any way we can so they might know that they are loved for who they are!
  4. Build a culture of hospitality! Build and train everyone to be on the outlook for guests and to serve them any way they can. Offer to sit with them if they are by themselves. Be ready to show them where they need to go and help them get acquainted when you get them there. Open the door, share a smile, give them your seat, or whatever other way you need to in order to show them how thankful you are that they decided to attend. Don’t worry about whether they came for the right reason or not because they probably didn’t. Remember, many of us attended initially for the wrong reasons.

People will engage churches for many reasons but they usually stay for one reason; relational connections with Christ and His people. A good friend of mine has said many times, “They may come because of the excitement but they will stay because they are loved.” Once again, if we are not careful, we can seem to only be interested in them for what we can get from them and what they can do for us by boosting our attendance and helping our offerings. Instead, let’s show them what Jesus can do for them and how we can serve them.

Healthy churches welcome all of their guests!

 

They Came – Now What

Next Steps

 

What do you do if everyone you invited shows up? How do you handle the extra people who do attend? Once they are greeted do you have a system in place to help them come a second and third time? Do you have a plan to help them connect and become fully engaged with the church? There are several things to consider as you evaluate your assimilation process of practicing biblical hospitality!

First, how do you treat the occasional attenders? Faithfulness is not defined these days as it was in times past. Many people see once a month or twice a month as being faithful. This does not mean the “new” faithfulness to church is correct but we must face the reality of our current culture. Split families can mean certain people only attend every other Sunday. People now have to work 24/7 and Sunday no longer is seen as the Lord’s Day.

If you treat those who attend sporadically as “second-class” members they will not respond well. If you try to guilt them into becoming more faithful it will not work on this generation. Do you feel guilty for not attending the synagogue on Saturdays? Do you feel guilty for not faithfully going to a Buddhist temple? Of course not, and if they were not raised in a church culture, neither do they. Make sure that everyone knows how glad you are that they are there and you want to help their spiritual walk.

Second, what is your ultimate goal for someone coming? Our mission is not to fill up seats on Sunday mornings but rather to lead people to Christ. Does that mean we do not want to see as many attending as possible? Of course not, but it does mean that church is bigger than Sunday mornings and mere attendance is never the goal. We are not using people to build our church but, rather, using our church to build up people. We believe that someone who becomes fully engaged with the local church will be better off five years from now!

Jesus told the parable of how the Master told His servants to go out and invite so that His house would be full. We have the life-giving truth of the gospel of Jesus Christ and should be passionate about sharing it with everyone we can. We encourage people to invite their family and friends but what about their enemies? The gospel is all about reconciliation and Jesus told us to love our enemies and pray for those who persecute us.

Third, be focused on connecting people to a small group. Whether it is a Sunday School class, men/ladies Bible study, discipleship class or any other type of small group they need to know how to get connected. In Lasting Impact, Carey Nieuwhof says, “A church that organizes everything around small groups will always be more effective than a church that does not.” The healthiest followers of Christ are those who are serving others, living their faith out, and connected to a small group.

Every person who attends needs a role and a relationship in order to feel that they are cared for and truly a part of the church. They need a role! This is their specific place of service. How will you connect them to a ministry where they can use their spiritual gifts? Do you have a way they can try different ministries and places of service so they can determine if it is a fit or not? They also need a relationship! This is their specific connection with a group who will care for them and love them more intimately!

Fourth, realize the importance of small group leaders! They hold one of the most important positions in your ministry because they give direct pastoral care. They are your first responders to the needs of those attending. They are the first to pray with them, cry with them, encourage them, walk with them, counsel and advise them. Here is one definition of a small group leader. “To help 3-10 (you determine the number) people learn Biblical truth and experience God while developing relationships with Christ, you, and other people.”

Think of it like this and scale the following numbers to your scenario. If you have 200 people attending you will need 40 small group leaders to help care for them. Then you will need ten leaders of leaders and two directors who will lead the leaders of the leaders. The ten are coaches of the small group leaders to make sure they are receiving the same care they are giving to those in their group. The coach (ten) cares for the leader (40) who cares for the people (200).

When my son, Matthew, did an internship at Oasis Church in North Little Rock it was wonderful to see how all of the small group leaders went to him and invited he and his wife, Allison, to join their group. He was immediately shown there was a way to engage and become connected. He was so encouraged by how many let him know they would love for him to be a part of their group. He felt like he was being “recruited” and he was!

Allow me to ask it again. What are you going to do if everyone you invite shows up and how will you try to connect them to a group that will care for them and love them?

Getting Connected

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How do you continue to attract people without giving in to the consumer culture of today? Maybe the bigger question is – “can you?” We want people to come and connect at a service or activity in order to hear the gospel. Many debate how far you should go to get people to come. The focus here is not what you do in order to get them to come but what you will do with them if they do come.

What will you do with everyone if they do show up? Every church must develop a process that turns consumers into contributors. You want them to come in and once they do, you want them to participate. In his book Fusion, Nelson Searcy addresses the challenges of turning first-time guests into fully-engaged members of your church. The problem is bigger than getting them there, because once you get them there will you be able to keep them coming? How will you help them get connected?

We hear a lot of talk about an assimilation system but what does that mean? Assimilate means to “take in and incorporate as one’s own.” Assimilation means practicing biblical hospitality. It is warmly welcoming those who visit our churches and showing them we would love for them to come again and consider attending regularly. How well are you assimilating people in your church from being first-time guests to being fully-engaged members?

In The Purpose-Driven Church: Growth Without Compromising Your Message and Mission, Rick Warren speaks of how you want to move people from the outer circle (low commitment/low spiritual maturity) to the inner circle (high commitment/high spiritual maturity). The goal is to always be moving people to a deeper level of commitment from community to crowd, from crowd to congregation, from congregation to committed, and from committed to the core.

There has been an unwritten system in some churches that first you must believe and only then you can belong. Once you belong long enough then you can be blessed by how the church will help you. What if we reversed this order? What is we blessed people so that they wanted to belong because we demonstrated the love of God to them? What if we allowed them to hang out and feel like a part of our fellowship even before they believed?

  • First, have entry level roles! Find places for them to serve and help. Think about what kind of roles people can help in even before they are members. People want to be involved and volunteerism is at an all time high.
  • Second, ask them personally to help! In a recent survey people were asked why they didn’t help at the church. Their response was shocking, “No one ever asked us!” It is not enough to have it in the bulletin or announce it from the platform.
  • Third, build a servant-leader culture! Make sure that everyone understands that no one leads who does not first serve. Make everyone start at the same place and work up from there. Some will move up faster but this protects you from preferential treatment.
  • Fourth, give projects before you give anyone a position! This is closely connected to number four and the key is to always think small first. See if they handle a small project before giving them more.
  • Fifth, develop a first serve ministry! Give people the opportunity to try different ministries. Let them “kick the tires” to see if a particular ministry is where they would like to continue serving. Assign them to assist someone they can follow around and show them the ropes.
  • Sixth, have a core value of every member serving in a ministry! You must track progress and make sure everyone is serving in some role and contributing to the ministry of the church.
  • Seventh, celebrate those who are serving on the campus and off the campus! You certainly want to have the necessary roles filled for effective ministry but as you grow there will not be enough positions for everyone. There will be those who are led to volunteer in ministries or start ministries that serve in the community. That is a good thing and we should be excited about the church getting outside the four walls of the building.

In building an assimilation system here are a couple more things to think about. Build a chain of command where everyone knows who is in charge and with whom they need to stay in contact. Also, when someone has signed up to serve and they cannot make it train them to realize that it is their responsibility to fill their role. No one should be responsible for having to find several replacements at the last moment. Entry level does not mean no responsibility.

Healthy churches are always striving to get better at figuring out how to develop the best system possible to move consumers to becoming contributors!